Accessibility Policy

Accessibility Policy click here

         Accessibility Policy (Accessible View) click here

Accessibility Compliance Report click here

         New Member Information (Accessible View) click here

         To view all PEFAC Policies (Accessible View) click here 

         Emergency Procedure Plan click here

         Emergency Procedure Plan (Accessible View) click here

         Medical Support Form click here

         Medical Support Form (Accessible View) click here

Support Persons

Any person (member or staff) with a disability may be accompanied by their support
person who will be permitted to access PEFAC free of charge. The support person
will be able to use a service or participate in a program in conjunction with the
member with a disability, but not on their own. The support person will be allowed to
have access to the member as required.
Support persons will be required to register as a facility user and sign the user waiver.
Support persons are only permitted to enter PEFAC facilities for the purpose of providing
assistance to members with a disability; they are not permitted to provide services that could
be provided by PEFAC, such as swimming lessons or personal training.
There may be occasions when PEFAC requires, for reasons related to the safety of the
member with the disability, other members or staff, a person with a disability to be
accompanied by a support person, for example for members who may have experience
confusion or agitation that is best handled by a support person familiar with their situation.
In such a situation, if a support person is not available, PEFAC has the right to deny entry to
the person with a disability until such time as a support person is available. This decision will
be made by the General Manager after all attempts have been made to accommodate the
person with the disability.

Service Animals

Members or staff with a disability that are accompanied by a guide dog, service
animal or service dog will be allowed to access PEFAC facilities. “No pet”policies do
not apply to guide dogs, service animals or service dogs. If requested, the person
with the disability will provide the appropriate documentation to illustrate the status
of the animal. Support animals are not permitted. The owner of the guide dog,
service animal or service dog, and/or their support person, must have full control of
the animal, and full responsibility for its care and behaviors, at all times when the
animal is on the premises.

Have Feedback?

As part of PEFAC’s ongoing efforts to improve our services, we appreciate your feedback to ensure we are continuing to be the best.

The PEFAC website includes a Contact Us page listing the names, roles and contact information for each department head.